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Live chatSupport for your Dyson Pure Hot+Cool™ purifier fan heater
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You can get support that's tailored to you, owner exclusives and more when you register your machine.
Setting up your machine
Watch how to quickly get up and running
Connecting your machine to the MyDyson™ app
The MyDyson™ app allows you to control your purifier fan heater, direct from your device.¹ Follow three simple steps to connect the app to your machine.
Step 1
Download the MyDyson™ app, open it and select 'Add machine' from the menu. Then select your machine.
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Step 2
Hold your device next to your machine's display. This will allow your machine to detect your mobile device.
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Step 3
Press the power button on your machine to activate the pairing process. Then follow the on-screen instructions to complete connection set-up.
Understanding the icons on your LCD screen
The icons on the built-in LCD screen show you which pollutants are present, reporting them in real time. They also tell you about temperature, humidity and filter life.
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Indoor Air Quality Index (AQI)
Shows your air quality over the last 12 seconds, or over the last 24 hours.
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Particulate matter PM2.5
Shows microscopic particles smaller than 2.5 microns, including smoke, bacteria and allergens.
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Particulate matter PM10
Shows particles smaller than 10 microns, including pollen, dust and pet dander.
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Volatile Organic Compounds (VOCs)
Shows gases released from a wide range of sources, such as aerosol sprays and air fresheners. They include formaldehyde and benzene, household fumes and odours.
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Nitrogen Dioxide (NO2)
Shows oxidizing gases such as NO2, released by combustion. Includes cigarette smoke, car emissions, candles and gas stoves.
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Filter life
Shows how much filter life remains on both the HEPA and active carbon filters. So you know which one to replace and when.
Understanding pollutant levels
When a pollutant causes the air quality to drop, the relevant icon will appear on the LCD screen. The colored bar on the left of the screen will indicate how much of the pollutant is present, and will continually update as your machine purifies the air.
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Good
When the green section of the colored bar is highlighted, your machine is detecting a very low level of the type of pollutant.
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Fair
When the yellow section of the colored bar is highlighted, your machine is detecting a moderate level of the type of pollutant.
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Poor
When the orange section of the colored bar is highlighted, your machine is detecting a high level of the type of pollutant.
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Very poor
When the red section of the colored bar is highlighted, your machine is detecting a very high level of the type of pollutant.
Helpful tips for using your machine
Find out how to using hot, cool and auto modes and heating your room to a target temperature.
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Oscillation and airflow
Watch our video guide on how to customize the angle, speed and direction of airflow.
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Sleep timer
Set a timer to turn your machine off for any time between 15 minutes and 9 hours, using your remote control.
WARNING: Chemical burn and choking hazard. Keep batteries away from children (whether the battery is new or used). This product contains a lithium button/coin cell battery. If a new or used lithium button/coin cell battery is swallowed or enters the body, it can cause severe internal burns and can lead to death in as little as 2 hours or less. Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the batteries, and keep it away from children. If you think a battery might have been swallowed or placed inside any part of the body, seek immediate medical attention. The button/coin battery is located inside the remote control.
Maintaining your machine
How to replace your Dyson purifier fan filter
Monitoring your Dyson filter's life is easy. Watch how you can get this information on your Dyson Pure Hot+ Cool to know when to replace your filter and how to replace it.
Cleaner indoor air, day after day
Over time, purifier filters can get clogged up with microscopic pollutants, and even let unpleasant odours back into the room. That's why we recommend changing your filter when your machine alerts you - so it keeps on running effectively, for a cleaner environment.
User guide
Check your user guide online or download a copy
4.6
Frequently asked questions
Increasing airflow will create a cooling effect using purified air, so you may find it beneficial to change your purifying fan's speed settings as the temperature changes. For personal cooling in summer, use settings 4-10. In colder periods, enable diffused mode. It projects air through the back of the machine, to avoid unwanted cooling.
If you're concerned by the brightness of your purifying fan's LED display, consider enabling Night-time mode using your remote control or the Dyson Link app. During operation, a small moon icon indicates that your purifier is on, but the main display turns off after 10 seconds to help avoid sleep disturbance.
If auto mode is enabled, AUTO will be illuminated on your purifying fan's LED display. When your machine is purifying the air, AUTO will be in white. When the air in the room is clean, it will turn green and your purifying fan will remain idle until pollutant levels rise.
Your purifying fan's auto mode is designed to manage the air quality in your home without you having to operate the machine – so it's only on when it needs to be. If you or someone in your home suffer from allergies or respiratory illnesses, we particularly recommend using your machine's auto mode.
Your purifying fan is engineered to purify single rooms, so you should use it where you spend the majority of your time at home. When placing the machine, make sure there is at least a few feet of clearance on all sides so that the air can circulate effectively.
Your purifying fan works most efficiently in a sealed environment – opening the windows can allow more pollutants to enter the air in your home, which means your machine will take longer to work.
We recommend replacing your filter at least every 12 months for optimum filter function, or sooner if your machine alerts you. That's because over time, filters can get clogged with pollutants, and even let unpleasant odours back into the room.
The Dyson Purifier remote contains a button battery. Please read Important safety instructions for product containing button/coin batteries.
WARNING: Chemical burn and choking hazard. Keep batteries away from children (whether the battery is new or used). This product contains a lithium button/coin cell battery. If a new or used lithium button/coin cell battery is swallowed or enters the body, it can cause severe internal burns and can lead to death in as little as 2 hours or less. Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the batteries, and keep it away from children. If you think a battery might have been swallowed or placed inside any part of the body, seek immediate medical attention. The button/coin battery is located inside the remote control.
The Dyson guarantee
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'How to' videos
To help you get the most from your machine. Quick and easy.
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Helpful tips
Tailored reminders that will keep your machine working at its best, for longer.
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Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
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Expert advice. 6 days a week.
Freephone and live chat. Available Monday to Friday from 8am to 6pm and Saturday from 8am to 5pm AEST.
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Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
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Hassle-free replacement
If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.
1Requires device to run app, Wi-Fi or mobile data, Bluetooth 4.0 support, and iOS version 10 or Android version 5.1 (or above). Standard data and messaging rates may apply.
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